Data We Collect and Why We Hold It
When you open an account with us, we collect the details you provide — your name, contact information, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We also record transactional data: deposit amounts, withdrawal requests, and
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the timing of those actions. This helps us verify your identity, process your account wallet movements accurately, and flag anything unusual that might affect your account security. On the technical side, our systems log your device type, IP address, and browser session data each time you
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access the platform. We use this to detect unauthorised access attempts and to keep the account environment stable. We do not share your personal data with third parties for marketing purposes. Payment processors handling Touch 'n Go eWallet, Boost and GrabPay transactions receive only the data
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they need to complete a transfer — nothing more. You may use your account from any supported device; the data we hold reflects your activity across those sessions. Retention periods depend on regulatory requirements in your jurisdiction and on how long your account remains active. Where
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local law permits access to this platform, the data practices described here apply in full.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.